Quiz: The human superpower in pharmacy: Emotional intelligence for communication and performance

Submit your answers to earn CPD credits

Australasian College of Pharmacy members and subscribers can submit answers online via the College CPD Library (formerly know as GuildEd) at www.acp.edu.au.

Note: Pharmacists will be required to join the College as a member or subscriber to be able to submit answers to these assessments.

1. Which is the correct definition of emotional intelligence? (addresses LO 3)

  1. A set of skills that help us perceive, understand, express, reason with, and manage emotions both in ourselves and others.
  2. The ability to suppress emotions completely in order to make purely rational decisions.
  3. A personality trait that people are born with and cannot be developed or improved.
  4. The skill of persuading or manipulating others by using their emotions against them.
  5. Knowing how to hide your feelings so that others cannot influence or judge you.

2. Which is a behaviour that underpins Awareness of Others (addresses LO 3)

  1. Makes others feel appreciated
  2. Notices when someone needs support and responds effectively
  3. Acknowledges the views and opinions of others
  4. Accurately anticipates responses or reactions from others
  5. All of the above

3. Sally is having trouble engaging Sue in the new procedure that team has enacted. Sue has a reactive people-orientated personality. What would be the best way to communicate with her? (addresses LO 1)

  1. Provide step-by-step instructions
  2. Show appreciation of her attempts
  3. Be direct and demand compliance
  4. A & B
  5. A, B & C

4. Task-oriented people (addresses LO 2)

  1. Prefer working with concepts and numbers
  2. Prefer socialising at work
  3. Put a lot of weight on emotions
  4. Draw satisfaction from collaboration
  5. Are natural people-pleasers

5. Research shows what percentage of problems in workplaces are due to a clash of values, personalities and leadership? (addresses LO 1)

  1. 20%-40%
  2. 10%-30%
  3. 60%-80%
  4. 50%-70%

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