During 2024 and 2025 the PGA undertook the most comprehensive member consultations in its history, engaging members from every state and territory and at every step in their pharmacy ownership journey.
The objective was clear: to understand what members need from the PGA and how those priorities could be translated into a practical, long-term strategy that supports the profession and benefits patients across Australia.
Consultation methods included nationwide surveys, interactive workshops, and direct feedback sessions with members.
This input has been central to shaping Towards 2035, the PGA’s new strategic plan, providing a clear, evidence-informed roadmap for the development of community pharmacy over the next decade and beyond.
By listening to members’ experiences and perspectives, the PGA has ensured the plan reflects the realities of daily practice while charting a path toward growth and innovation in healthcare delivery.
Purpose
To create healthier communities.
Vision
Our communities think pharmacy first for healthcare.
Mission
To serve, empower and ignite community pharmacies to reach their potential to provide accessible healthcare in their local communities.
Four focus areas
Towards 2035 is structured around four focus areas, each supported by targeted strategies and measurable outcomes:
1. Patient Services and Innovation : Putting patients first through accessible, innovative care.
2. Member Services, Value and Engagement: Empowering members to thrive in a changing healthcare landscape.
3. Advocacy and Partnerships: Championing Pharmacy as a pillar of Australia’s health system.
4. A Thriving Community Pharmacy Network: Building a future-ready, equitable and resilient community pharmacy sector.
By listening to members’ experiences and perspectives, the PGA has ensured the plan reflects the realities of daily practice while charting a path toward growth and innovation in healthcare delivery.
Ambitious but achievable goals
The plan sets measurable milestones to guide the profession’s progress. By 2035, the PGA aims for 80 percent of community pharmacies to deliver full scope of practice services and for 80 percent of community pharmacists to be qualified to prescribe.
Achieving these targets will require commitment, coordinated effort, and the continued engagement of PGA members, but they reflect an achievable vision for the profession.
Next steps
Implementation of Towards 2035 will be phased, with ongoing monitoring and reporting to ensure strategies remain aligned with the evolving needs of pharmacies and their communities.
The PGA will continue to engage members throughout this process, providing updates, guidance, and practical support to help pharmacies meet their goals.
With a clear roadmap, structured focus areas, and measurable outcomes, Towards 2035 positions community pharmacy to continue its central role in Australian healthcare while supporting pharmacists and pharmacy teams to deliver services that are accessible, effective, and responsive to patient needs.
Learn more at Towards 2035
