PGA National President Professor Trent Twomey says the sector has changed dramatically over the past decade — the services provided, what patients expect, and the day‑to‑day pressures of running a small business.
He says the Census will help make sure PGA's planning, advocacy and support reflect those real‑world shifts.
Everything is confidential
PGA members can complete the Census online or book a phone call at a time that works for them.
The Census process has been kept short because, as Professor Twomey says, “our members are busy people".
Everything shared is confidential.
Responses are de‑identified and aggregated before they’re used.
No individual pharmacy is identifiable, and no information goes to anyone outside the Guild.
Members can take part “with complete confidence that your insights are safe, respected, and used solely to strengthen the support and value of Guild membership,” Professor Twomey said.
Five key areas
The Census will build a clear, current picture of how community pharmacies operate today — and where targeted support is most needed.
It covers five key areas:
- Member profile
- Services and clinical practice
- Workforce composition
- Business operations
- Guild relationship and engagement
✅Takes around 25 to 30 minutes
✅No documents uploaded
✅Financial data collected in ranges only
Why it matters
Census answers will help PGA understand how pharmacies are operating — pharmacy teams, services, and pressures faced, and where the sector is heading next.
This information will guide advocacy, workforce programs and the services PGA provides to its members.
As Professor Twomey says, accurate information is essential if the PGA is going to advocate effectively and help build long‑term industry “thrivability".
Take part now
It only takes a few minutes, and Member insights will help shape decisions affecting community pharmacy for years to come.
For more information, visit the Pharmacy Guild of Australia's 2026 Census page.
